We want you to feel confident with every purchase. If you’re not completely satisfied, we’re here to help.
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.
Email us at petsyglobal@gmail.com with your order number and reason for return
We’ll respond within 1 business day with return instructions
Ship the item back in original packaging
Once received and inspected, your refund will be processed within 3–5 business days to your original payment method
Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
If your item arrives damaged or defective, contact us within 7 days of delivery at petsyglobal@gmail.com with photos. We’ll send a replacement or issue a full refund at no cost to you — including return shipping.
Approved refunds are applied to your original payment method within 3–5 business days. If you don’t see the refund after 7 business days, please contact your bank before reaching out to us.
Email us anytime at petsyglobal@gmail.com — we typically respond within 24 hours.